Mastering the art and skill of listening : a guide to negotiation /

Mastering the art and skill of listening : a guide to negotiation /

Filled with personal stories from his lengthy practice of law, this work provides a guide to effective negotiation and dispute resolution. Chapters like those on "egotude" or the ten lessons that can be learned from conducting crossword puzzles are written in an informal way, but a suite o...

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Bibliographic Details
Main Author: Newman, Jeffrey Hugh
Format: Book
Language:English
Published: New York : Wolters Kluwer Law & Business, c2012
Subjects:
Negotiation > United States
Dispute resolution (Law) > United States
Practice of law > United States
Attorney and client > United States
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Table of Contents:
  • The skill of hearing
  • The art of listening
  • Ask questions . . . then, be quiet and listen!
  • Egotude
  • No! : the anatomy of no
  • Yes! : the "smiley face"
  • Understanding
  • E-mails : lurking minefields
  • The crossword puzzle of life
  • Every day is a negotiation
  • Negotiating away the fears
  • Seven miles high but only inches away
  • The art of ad-libbing
  • Little things mean a lot
  • How you think is everything

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