Designing systems and processes for managing disputes /

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Bibliographic Details
Main Author: Rogers, Nancy H
Other Authors: Bordone, Robert C., 1972-, Sander, Frank E. A, McEwen, Craig A
Format: Video DVD
Language:English
Published: New York : Wolters Kluwer Law & Business, 2013
Series:Aspen coursebook series
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Table of Contents:
  • Introduction
  • Overview of the design process
  • Taking design initiative and clarifying roles
  • Assessing stakeholders, goals and interests, and contexts
  • Creating dispute management processes and systems
  • Selecting, engaging, and preparing the participants in the new process
  • Determining the extent of confidentiality and openness in the process
  • Seeking justice, safety, reconciliation, change, personal and public understanding, personal accountability, and other goals
  • Enhancing relationships
  • Using technology
  • Implementing
  • Using contracts
  • Using law
  • Evaluating and revising
  • Skills for designers