Ury, W. (1991). Getting past no: Negotiating with difficult people. Bantam Books.
Chicago Style (17th ed.) CitationUry, William. Getting Past No: Negotiating with Difficult People. New York: Bantam Books, 1991.
MLA (9th ed.) CitationUry, William. Getting Past No: Negotiating with Difficult People. Bantam Books, 1991.
Warning: These citations may not always be 100% accurate.