Delay, deny, defend : why insurance companies don't pay claims and what you can do about it /

Do you think your insurance policies protect you from life's many mishaps? Your insurer's main objective is not to protect you; in fact, insurers often try to avoid paying justified claims. To improve their profits, insurance companies delay payment of justified claims, deny payment altoge...

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Bibliographic Details
Main Author: Feinman, Jay M.
Format: Book
Language:English
Published: New York : Delden, 2010.
Subjects:
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Table of Contents:
  • How insurance works
  • How insurance doesn't work
  • Moral hazard, the bottom line, and the origins of delay, deny, defend
  • McKinsey redefines the game : claims as a profit center
  • Mr. Incredible goes to work : the new, systematic claims process
  • Lawyers, claimants, and into the MIST : segmenting automobile claims
  • "Insurance company rules" for auto claims
  • The risk of "all risks" homeowners insurance
  • Hurricane Katrina and other insurance catastrophes
  • Insurance fraud and other frauds
  • How consumers can respond to delay, deny, defend
  • How to stop delay, deny, defend.