Delay, deny, defend : why insurance companies don't pay claims and what you can do about it /
Do you think your insurance policies protect you from life's many mishaps? Your insurer's main objective is not to protect you; in fact, insurers often try to avoid paying justified claims. To improve their profits, insurance companies delay payment of justified claims, deny payment altoge...
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Format: | Book |
Language: | English |
Published: |
New York :
Delden,
2010.
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Table of Contents:
- How insurance works
- How insurance doesn't work
- Moral hazard, the bottom line, and the origins of delay, deny, defend
- McKinsey redefines the game : claims as a profit center
- Mr. Incredible goes to work : the new, systematic claims process
- Lawyers, claimants, and into the MIST : segmenting automobile claims
- "Insurance company rules" for auto claims
- The risk of "all risks" homeowners insurance
- Hurricane Katrina and other insurance catastrophes
- Insurance fraud and other frauds
- How consumers can respond to delay, deny, defend
- How to stop delay, deny, defend.