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Managing processes in your professional service enterprise : self-assessment work book : 38 searching questions and contrasting pairs of examples /
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Managing processes in your professional service enterprise : self-assessment work book : 38 probing questions and contrasting pairs of examples /
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The EFQM excellence model for business enterprises : self-assessment work book : what separates the successful from the average? /
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Six sigma excellence criteria : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
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What is the quality of your management? : ISO 9004:2009 : self-assessment work book : what separates the successful from the average? /
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Total performance scorecard : self-assessment work book : 40 probing questions and contrasting pairs of examples : what separates the successful from the average? /
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The CAF model for educational institutions : self-assessment work book : what separates the successful from the average? /
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The business excellence framework : self-assessment work book : 60 probing questions and contrasting pairs of examples : what separates the successful from the average? /
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The EFQM excellence model for public organisations : self-assessment work book : what separates the successful from the average? /
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