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1
The international journal of quality & reliability management.
“…Emerald,…”
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2
Quality management : tools, methods and standards /
“…Emerald Publishing,…”
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3
Innovation and co-creation process in service enterprises : implications for process management and service development /
“…Emerald Publishing,…”
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4
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6
Optimal warranty policies and reliability modeling
“…Emerald Group Publishing,…”
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7
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8
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9
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10
Best practice quality function deployment (QFD) cases /
“…Emerald Group Publishing,…”
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11
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12
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13
The TQM journal the international review of organizational improvement.
“…Emerald Group Pub.,…”
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14
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15
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17
The leading edge in quality function deployment /
“…Emerald Group Publishing,…”
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18
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