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Carl Peters and German imperialism, 1856-1918 : a political biography /
Table of Contents: “…'FROM THE NYASSA TO THE NILE': PETERS AND THE GERMAN EAST AFRICA COMPANY (1885-1887).…”
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The V-model of service quality : an exploration of African customer service delivery metrics /
Table of Contents: “…Attribute Level Reports; 7.1.4.1. Banking Sector Report; 7.1.5. Item Level Reports; 7.1.6. …”
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