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The Zappos experience : 5 principles to inspire, engage, and wow /
“…McGraw-Hill,…”
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The Starbucks experience : 5 principles for turning ordinary into extraordinary /
“…McGraw-Hill,…”
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Driven to delight : delivering world-class customer experience the Mercedes-Benz way /
“…McGraw-Hill,…”
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The Airbnb way : 5 leadership lessons for igniting growth through loyalty, community, and belonging /
“…McGraw-Hill,…”
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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /
“…McGraw-Hill Education,…”
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The Airbnb Way 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging.
“…McGraw Hill-Ascent Audio,…”
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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /
“…McGraw Hill-Ascent Audio,…”
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