Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /

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Bibliographic Details
Corporate Author:	National Performance Review (U.S.) (Author)
Other Authors:	Gore, Al, 1948- (chair.)
Format:	Online
Language:	English
Published:	Washington, DC : National Performance Review, [1996]
Series:	Reports of U.S. presidential commissions and other advisory bodies.
Subjects:	Benchmarking (Management) > United States. Total quality management in government > United States. Consumer complaints > United States. Consumer satisfaction > United States. Electronic books.
Online Access:	HeinOnline Reports of U.S. Presidential Commissions
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