APA (7th ed.) Citation

National Performance Review (U.S.) & Gore, A. (1995). Putting customers first: Serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report. National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs..

Chicago Style (17th ed.) Citation

National Performance Review (U.S.) and Albert Gore. Putting Customers First: Serving the American Public : Best Practice in Telephone Service : Federal Consortium Benchmark Study Report. Washington, DC: National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., 1995.

MLA (9th ed.) Citation

National Performance Review (U.S.) and Albert Gore. Putting Customers First: Serving the American Public : Best Practice in Telephone Service : Federal Consortium Benchmark Study Report. National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., 1995.